Product Enquiries

The pursuit of knowledge can be an adventure as exhilarating as any, but sometimes you just need simple answers to simple questions. We try and speak plainly about our products and hopefully these FAQs will be able to help. If you’d like to talk to one of our team check the contacts at the bottom of the page and we’ll be glad to help you out. 

1. What does IP68 mean?

The IP (Ingress Protection Rating) code classifies and rates the degree of protection provided by a product against solid objects, dust, accidental contact and water. IP68 means that a Lifedge case can protect a device from water when submerged up to 1 metre for 30 minutes and from impact if dropped from up to 1 metre onto concrete which should see you safely through any adventure.

2. What does the Lifedge warranty cover?

We offer a 30 day warranty on all purchases which can be extended to 12 months if you register online at Unfortunately our warranty does not cover your iPad or iPhone, only Lifedge products.

You can check out our Terms and Conditions for more details and while you’re there you can see our privacy policy too, just so you know there’s nothing suspect going on.

3. What temperatures can a Lifedge case be used in?

Lifedge cases perform in almost all conditions and will remain fully functional in temperatures ranging anywhere between -20°C to 45°C.

4. Can I take photos underwater using a Lifedge Case?

To take photos under water simply open up your camera application before placing your camera underwater and then use the side button on the case or  touchscreen to take your shot.

5. How far underwater can a Lifedge case go?

Lifedge cases have been tested to an IP68 rating – this means it will be fully watertight in 1 metre of water for 30 minutes.

6. How far can I drop my device in a Lifedge case?

We tested dropping the cases from 1 metre onto concrete. They didn’t crack or distort. And most importantly, the devices inside weren’t damaged in any way.

7. Can I charge my device with the Lifedge case on?

Yes, but you’ll need to remove the bottom corners to do so. Please note that the case will not be waterproof whilst charging.

8. How do I fit a Lifedge case to my device?

You can follow the instructions supplied with your case or watch our handy ‘how to’ videos on youtube. Simply use the youtube search function to find the video relevant to your product.

9. Can I listen to music with a Lifedge case on my device?

The case allows for exceptional sound from your device speakers so you can enjoy your favourite music and films as normal. However, you can’t use the headphone port whilst the case is on, unless you have the Lifedge waterproof headphone connector which comes free with the iPhone case or can be purchased from our shop.

10. Can I remove and replace a Lifedge case frequently?

The materials we use to build our cases are top quality and the mechanisms have been designed to last. You can remove the case whenever you feel you don’t need it and easily refit it when you do.